Terms and Conditions
The use of the “24hrDrugstore” Application (including www.24hrDrugstore.com, hereinafter referred to as
"the App" or "We" or "website" and its related
apps, services and tools) is governed by the terms and conditions mentioned in
this user agreement (hereinafter referred to as "the User Agreement"
or "Agreement" or “Terms of Use”).
By using the App in
any manner, including but not limited to visiting or browsing the App, you
(User) agree to be bound by this Agreement, including those additional terms
and conditions, rules, policies, guidelines referenced herein and/or available
by hyperlink.
This Agreement
applies to all users of the App, including without limitation, users who are
vendors, retailers, customers, merchants, contributors of content, information
and other materials or services on the App. This Agreement has to be read in
conjunction, and not in derogation, with any other document/agreement
singed/accepted by the Users. Any inconsistency between the terms of this
Agreement and the terms of the other document(s)/agreement(s), will be decided
and settled by 24hrDrugstore.
24hrDrugstore
24hrDrugstore does
not make any representation or warranty as to the attributes (such as quality,
worth, marketability, etc.) of the items or services proposed to be sold or
offered on the App. In particular, 24hrDrugstore does not implicitly or
explicitly support or endorse the sale or purchase of any items or services on
the App. 24hrDrugstore accepts no liability for any errors or omissions, whether
on behalf of itself or third parties.
24hrDrugstore cannot
guarantee the true identity, age, and nationality of a user. 24hrDrugstore does
not make any representation or warranty as to the attributes (such as legal
title, creditworthiness, true identity, age, nationality etc.) of any of its
Users. Buyers are advised to independently verify the bona fides of any
particular User that you choose to deal with on the App and use your best
judgment on that behalf.
Buyer agrees that 24hrDrugstore is a venue and as such is not responsible or liable for any content,
for example, data, text, information, usernames, graphics, images, photographs,
profiles, audio, video, items, and links posted by Retailers, other users, or
outside parties on 24hrDrugstore. User shall use the 24hrDrugstore service at
their own risk.
BUYER POLICIES
By purchasing an
item the buyer agrees to be bound by the conditions of sale included in the
item's description provided that those conditions of sale are not in breach of
this User Agreement or otherwise unlawful. 24hrDrugstore is not responsible for
the side effects one might endure by use of any item bought through the
Website.
24hrDrugstore
recommends the buyer to look for other users' testimonials before making the
purchase decision. We encourage the buyers to post feedback on the retailer
after the sale is closed and product is delivered.
While 24hrDrugstore
takes necessary steps and precautionary measures to ensure that the retailer is
genuine but 24hrDrugstore cannot and do not confirm the identity of all parties
or guarantee the quality, safety or legality of any aspect of the items listed
or the accuracy of the listings. The buyer acknowledges this risk while he
agrees to this terms and conditions.
24hrDrugstore
suggest all users employ common sense, and encourage users to contact
24hrDrugstore
to report any and all suspicious behavior or misappropriation of the site
service.
RETAILER POLICIES
a. Redemption of Earnings:
24hrDrugstore
reserves the right to keep on hold the remittance to the Retailer for purposes
of safety of ‘24hrDrugstore.com’ and/or Users. In such case, the Retailer will
be intimated and required to complete additional check and verification and 24hrDrugstore may contact the Retailer for verification of or additional
information, details, data and documents.
Termination: If 24hrDrugstore terminates a listing or your account, if you close
your account, or if the payment of your 24hrDrugstore fees cannot be completed
for any reason, you remain obligated to pay 24hrDrugstore for all unpaid fees
plus any penalties, if applicable.
24hrDrugstore
reserves the right to issue a warning, temporarily/indefinitely suspend or
terminate the retailer’s membership of the App and refuse to provide the
retailer with access to the App in case of non-payment of fees by it to 24hrDrugstore. 24hrDrugstore also reserves the right to take legal action in case of
non-payment of fees by the retailer to 24hrDrugstore. 24hrDrugstore reserves the
right to refuse any of its service to anyone, for any reason, at any time.
b. Listing and Selling
Listing Description and Pricing: By listing an item on the App the
retailer warrant that they and all aspects of the item comply with 24hrDrugstore's
published policies. Retailers also warrant that they may legally sell the item.
Listed items represent a binding offer at the set price to other users who
comply with the conditions specified in the offer. The contract of purchase is
formed when a member complies with the conditions specified in the offer and
completes the checkout process. Retailers must accurately describe their item
and all terms of sale in the 24hrDrugstore App or website. Retailers agree to
provide, maintain and update the data to keep it true, accurate, current and
complete information about themselves as prompted by 24hrDrugstore's
registration form, profile generation and shop set-up.
The listings by the
Retailer may only include text descriptions, graphics, pictures and other
content relevant to the sale of that item. All items must be listed in an
appropriate category with appropriate tags. Each listing must accurately and
completely describe the item/items for sale in that listing. Retailer must
ensure that the listed items do not infringe upon the intellectual property,
trade secrets or other proprietary rights or rights of publicity or privacy
rights of third parties.
All listed items
must be kept in stock for successful fulfillment of sales.
If the item
description does not match the actual condition of the item, Retailer agrees to
refund any amounts that they may have received from the buyer.
The price stated in
each item listing description must be an accurate representation of the sale.
Retailer may not alter the item's price after a sale for the purpose of
avoiding 24hrDrugstore's transaction fees, misrepresent the item's location, or
use another user's account without permission. The retailer’s items prices must
be inclusive of applicable taxes. 24hrDrugstore reserves the right to remove
content which is deemed to be inappropriate or that could subject 24hrDrugstore
to legal action.
Sales: All sales are binding. The retailer is obligated to ship the order
or otherwise complete the transaction with the buyer in a prompt manner. The
transaction between buyer and retailer shall be considered a legally binding
contract between those two parties.
c. Handling of Credits: A user may earn credits by
participating in various campaigns offered through the Service or as otherwise
explicitly provided by 24hrDrugstore. The amount of credits that may be earned
and other conditions for earning Credits shall be subject to the applicable
campaign rules provided by 24hrDrugstore. To the extent permitted by law, 24hrDrugstore may change the rules at any time, make alteration in the credits in
case of ambiguity, and may terminate the entire credits system without any
refund or other compensation for existing credits. "Credits" means
credits that can be used solely to purchase eligible products through the Service
in accordance with these Terms. A user will not be able to exchange credits for
cash, property, or any other economic benefits other than for the purchase of
eligible products through the Service that are specified by 24hrDrugstore. A
user will not be able to transfer credits to any other user or person.
Except as otherwise
required by applicable laws and regulations, if a user terminates their account
or his or her membership lapses for any reason, all of the credits owned by
such User will immediately be invalid and cannot be subsequently used. Once
expired, credits will not be reinstated.
d. Prohibited Goods: Every 24hrDrugstore retailer is responsible for
the laws that apply to them, your shop and your items, including any shipping
restrictions for your items. There are some types of items that we don't allow
in 24hrDrugstore's marketplace, even if they are legal and otherwise meet 24hrDrugstore's selling criteria. Some things just aren't in the spirit of 24hrDrugstore.
ELECTRONIC COMMUNICATIONS
When retailer use
the App or send e-mails or other data, information or communication to 24hrDrugstore, they agree and understand that they are communicating with 24hrDrugstore through electronic records and consent to receive communications via
electronic records from 24hrDrugstore periodically and as and when required.
MOBILE SERVICES
When you access the
Service through a mobile device, your wireless service carrier's standard
charges, data rates and other fees may apply. In addition, downloading,
installing, or using certain mobile services may be prohibited or restricted by
your carrier, and not all mobile services may work with all carriers or
devices. You acknowledge and agree that your use of the Service must be in
accordance with the usage rules established by your mobile device platform or
service provider.
NO GUARANTEE
24hrDrugstore does
not guarantee continuous, uninterrupted access to the App, and operation of the
App may be interfered with by numerous factors outside 24hrDrugstore's control.
NO WARRANTY
24hrDrugstore and
its suppliers, affiliates and service provider provide the App and services
without any warranty or condition, express, implied or statutory and
specifically disclaim any implied warranties of title, merchantability, fitness
for a particular purpose and non-infringement. You expressly agree that your
use of the App at your risk.
FEEDBACK AND RATINGS
24hrDrugstore
encourage registered buyers and retailers on the App to provide feedback to
each other after the transaction has closed; this helps all Users to know what
it is like to deal with the said buyer/retailer.
24hrDrugstore will
not be responsible for the feedback that buyer post on the App and buyer should
be careful about making comments that are not factual in nature and should not
post defamatory or illegal or offensive/obscene contents.
As a retailer, if
you continue to receive negative feedback ratings or fail to deliver your order
repeatedly, 24hrDrugstore reserves the right to suspend your membership, and you
will be unable to list or buy on the App.
CONTROL OF CONTENT
24hrDrugstore
provides an open community and embraces the free speech of users on the app
within the limitations set forth in this Terms of Use and decisions made by 24hrDrugstore staff. 24hrDrugstore does not control the Content provided by users
that is made available on 24hrDrugstore. You may find some Content to be
offensive, harmful, inaccurate, or deceptive. There are also risks of dealing
with underage persons or people acting under false pretense.
24hrDrugstore is not
responsible for the availability of outside apps or resources linked to or
referenced on the App. 24hrDrugstore does not endorse and is not responsible or
liable for any content, advertising, products, or other materials on or
available from such apps or resources. You agree that 24hrDrugstore shall not be
responsible or liable, directly or indirectly, for any damage or loss caused or
alleged to be caused by or in connection with the use of or reliance on any
such content, goods or services available on or through any such apps or
resources.
USER DISPUTES
The Retailer agrees
that it is solely responsible for its interactions (including any purchase and
sale transactions) with any other user in connection with the Service and 24hrDrugstore (or its service/technology partners) will have no liability or
responsibility with respect thereto. 24hrDrugstore reserves the right, but has
no obligation, to become involved in any way with disputes between you and any
other user of the Service.
LICENSE
Subject to these
terms of Service Agreement, we grant you a personal, non-transferable and
non-exclusive, revocable, limited right and license to access and use the
contents of this app and services; provided that this app and the content
provided in this app, including, but not limited to, graphic images, audio,
video, HTML code, buttons, and text, may not be copied, modified, a derivative
work of the app is created, reverse engineered, reproduced, reassembled,
republished, uploaded, posted, transmitted, or distributed in any way, or
otherwise any attempt to discover the source code, sell, assign, sublicense,
grant a security interest in or otherwise transfer any right in the usage of
this app and services , unless such activity is expressly permitted or required
by law or has been expressly authorized in advance by us in writing except that
you may download, display, and print one copy of the materials on any single
computer solely for your personal use, and further provided that you keep
intact all our copyright, trademark, and other proprietary notices.
PROPRIETARY RIGHTS INCLUDING COPYRIGHT AND TRADEMARKS
All domains, URLs,
sub-domains, account names, usernames and other functional or identifying
elements of the app are the property of 24hrDrugstore. 24hrDrugstore reserves the
right to change, alter, reformat or edit such elements as appropriate for the
course of business or need of the community. Accounts that are activated but
remain empty with no items or information may be returned to an inactive pool
or reassigned to other members. Reselling of usernames or sub-domains,
squatting or speculating in such elements or on such pages is strictly
prohibited and may result in termination of all related accounts.
All material on the
App owned, operated, licensed or controlled by us is solely for your personal,
non-commercial use. You must not copy, reproduce, republish, upload, post,
transmit or distribute such material in any way, including by e-mail or other
electronic means and whether directly or indirectly and you must not assist any
other person to do so. Without the prior written consent of the owner,
modification of the materials or use of the materials in any manner and for any
purpose other than personal, non-commercial use is a violation of the copyrights,
trademarks and other proprietary rights in such material, and is prohibited.
Notwithstanding the
foregoing, it is expressly clarified that You will retain ownership and shall
solely be responsible for any content that You provide or upload when using any
service, including any text, data, information, images, photographs, music,
sound, video or any other material which you may upload, transmit or store when
making use of our various Service. However, with regard to the product
customization Service (as against other Services like blogs and forums) you
expressly agree that by uploading and posting content on to the App for public
viewing and reproduction/use of your content by third party users, you accept
the User License Agreement whereby you grant a non-exclusive license for the
use of the same.
INTELLECTUAL PROPERTY RIGHTS-COMPLAINTS
If you have an
intellectual property rights-related complaint about material posted on the
Service, you may contact us at the following email address: [email protected].
In this regard, you
must send a notice alleging that materials hosted by or distributed through the
Service infringe intellectual property rights. Any such notice must include the
following information:
1. an electronic or
physical signature of the person authorized to act on behalf of the owner of
the copyright or other right being infringed;
2. a description of
the copyright-protected work or other intellectual property right that you
claim has been infringed;
3. a description of
the material that you claim is infringing and where it is located on the
Service;
4. your address,
telephone number, and email address;
5. a statement by you
that you have a good faith belief that the use of those materials on the
Service is not authorized by the copyright owner, its agent, or the law;
6. a statement by you
that the above information in your notice is accurate, and that, under penalty
of perjury, you are the copyright or intellectual property owner or authorized
to act on the copyright or intellectual property owner's behalf.
Repeat Infringers
24hrDrugstore will
promptly terminate without notice the accounts of users that are determined by 24hrDrugstore to be "repeat infringers." A repeat infringer is a user who
has been notified of infringing activity or has had content they posted removed
from the Service at least once.
INDEMNITY
You shall indemnify
and hold harmless 24hrDrugstore and (as applicable), affiliates, third-parties,
technology/service providers and their respective officers, directors, agents,
and employees, from any claim or demand, or actions including reasonable
attorneys' fees, made by any third party or penalty imposed due to or arising
out of Your breach of the User Agreement, 24hrDrugstore Rules and Policies, or
the documents they incorporate by reference, or your violation of any law,
rules or regulations or the rights of a third party.
LIMITATION OF LIABILITY
In no event shall 24hrDrugstore or its suppliers, affiliates and technology/service providers be
liable for any direct, indirect, incidental, special, incidental, consequential
or exemplary damages, including but not limited to, damages for loss of
profits, goodwill, use, data or other intangible losses arising under, out of,
or in connection with, the App, its services or this Agreement (including
tortuous claims arising thereof).
24hrDrugstore's
liability in any circumstance is limited to the amount of fees, if any, paid by
you to 24hrDrugstore24hrDrugstore, its associates, affiliates and service
providers and technology partners make no representations or warranties about
the accuracy, reliability, completeness, and/or timeliness of any content,
information, software, text, graphics, links or communications provided on or
through the use of the App or that the operation of the App will be error free
and/or uninterrupted.
Consequently, 24hrDrugstore assumes no liability whatsoever for any monetary or other damage
suffered by you on account of:
1. The delay,
failure, interruption, or corruption of any data or other information
transmitted in connection with use of the App, which are incorporated by way of
reference in this Agreement.
2. Any interruption
or errors in the operation of the App. You expressly understand and agree that
shall not be liable for any direct, indirect, incidental, special,
consequential or exemplary damages, including but not limited to, damages for
loss of profits, goodwill, use, data or other intangible losses (even if 24hrDrugstore has been advised of the possibility of such damages).
APPLICABLE LAW
Users agree that
the laws of India shall govern these Terms of Use.
DISPUTES
Any dispute arising
out of this Terms of Use or pertaining to use of the App by the Users shall be
submitted to the exclusive jurisdiction of the courts at Jammu.
SEVERABILITY
If any portion of
this Agreement shall be held invalid by court of competent jurisdiction the
remaining portions of the agreement shall remain in effect. Where modification
to reflect intent or provide clarification to the service terms is allowed for
any invalidated portion, such remedy shall be made first before any clause is
held null and void.
GENERAL
In the event that
any transaction or attempted transaction relating to any item, good or service
which violates this User Agreement or applicable law comes to your knowledge,
you shall take all steps to inform 24hrDrugstore of the same.
This Agreement sets
forth the complete and entire understanding and agreement between the Retailer
and 24hrDrugstore with respect to the subject matter hereof. The Retailer shall
at all times ensure full compliance with the applicable provisions of the
Information Technology Act, 2000 and rules thereunder as applicable and as
amended from time to time and also all applicable Domestic laws, rules and
regulations (including the provisions of any applicable Exchange Control Laws
or Regulations in Force) and International Laws, Foreign Exchange Laws,
Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/
VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local
Levies) inter-alia regarding your use of our service and your
bidding on, listing, purchase, solicitation of offers to purchase, and sale of
items or services. The buyer shall not engage in any transaction in an item or
service, which is prohibited by the provisions of any applicable law including
exchange control laws or regulations for the time being in force.
You shall not
attempt to or circumvent or manipulate our fee structure, the billing process
or fees owed to 24hrDrugstore.
24hrDrugstore Guidelines-
ABOUT 24hrDrugstore
24hrDrugstore is a
marketplace where people from all over India connect to buy and sell goods.
1.
24hrDrugstore acts as a venue to allow users who comply with 24hrDrugstore's
policies to offer, sell and buy goods. 24hrDrugstore is not directly involved in
the transaction between buyers and retailers. All the information and products
listed on the App are provided on an 'as is where is' basis.
2.
Prohibited items, services, and items that violate our intellectual property
policies are not allowed on 24hrDrugstore.
3.
Anyone over the age of 18 can open a shop on 24hrDrugstore.
4.
24hrDrugstore shops have their own policies, payment methods, and shipping and
fulfillment methods.
5.
Shops on 24hrDrugstore must meet 24hrDrugstore's standards of customer service
and honor their shop's policies.
6.
24hrDrugstore's Trust and Safety team may reach out to shops in violation of
these guidelines. While we prefer to help you bring your shop into compliance
with our rules, 24hrDrugstore may close shops that do not comply.
7.
We reserve the right to remove listings that aren't in the letter or spirit of 24hrDrugstore's guidelines.
8.
24hrDrugstore may amend this User Agreement and/or 24hrDrugstore Rules and
Policies at any time by posting a revised version on the App.
RETAILER GUIDELINES
24hrDrugstore's
marketplace is built on trust. You can earn the trust of your buyers by
following these guidelines on how to maintain a transparent shop, provide great
customer service, and respect our community. 24hrDrugstore will help you
maintain a high level of trust with your buyers through our Retailer Service
Level Standards ("SLS").
1.
Only list items in your shop that are for sale and fall into one of the
categories mentioned on our app.
2.
Items must be accurately represented in listings and listing photos.
3.
Be aware that buyers can submit reviews of items they have purchased.
4.
Respect the intellectual property of others. If you feel someone has violated
your copyright, you can report it to 24hrDrugstore.
5.
Do not sell prohibited items.
6.
Please honor your shops shipping and processing times.
24hrDrugstore TERMS & CONDITIONS
In case buyer is
not satisfied with the quality of the product, the buyer may return the product
at the time of delivery only. The retailer will have to accept the return.
BUYER PROTECTION POLICY
All return requests
have to be initiated at the time of delivery only. No return requests will be
entertained post that and the funds will be remitted to the retailer. (This
policy may change in the future, which will be communicated on timely basis)
REWARDS POLICY
A user may earn
Reward Credits by participating in various campaigns offered at 24hrDrugstore.
The amount of Reward Credits that may be earned and other conditions for
earning Reward Credits shall be subject to the applicable campaign rules
provided by 24hrDrugstore. To the extent permitted by law, 24hrDrugstore may
change the rules at any time, and may terminate the entire Reward Credits
system without any refund or other compensation for existing Reward Credits.
"Reward Credits" mean credits that can be used solely to purchase
eligible products on 24hrDrugstore in accordance with these terms.
A user will
not be able to exchange Reward Credits for cash, property, or any other
economic benefits other than for the purchase of eligible products through the
service that is specified by 24hrDrugstore. A user will not be able to transfer
Reward Credits to any other user or person.
Expiry of
Reward Credits:
Except as otherwise
required by applicable laws and regulations, if a user terminates their
account, or their membership lapses for any reason, all of the Reward Credits
owned by the user will immediately be deemed invalid and cannot be subsequently
redeemed. All Reward Credits have an expiry period from the date on which they
were earned. They need to be utilized before the expiry date.
Privacy
Policy
WHAT INFORMATION DOES 24hrDrugstore COLLECT?
We collect
information from you when you subscribe to our newsletter, respond to a survey
or fill out a form.
When ordering
or registering on our site or via other products, as appropriate, you may be
asked to enter your name or e-mail address. You may, however, visit our site
and use other products anonymously.
We may
collect the location of your device in order to provide location-based
functionality, which you can opt out of at any time by turning off the location
settings in your device. (To disable Location Services on Windows Phone open
your device's "Settings" menu, go to "Location" and switch
the "Location services" off.) Turning off the location settings may
impact some aspects of the Services' performance. We do not associate the
device's location with your personal information. We do not know who you are
when you use the location-awareness component of our Services. We use this
location information for research and development purposes and to improve your
experience with the Services (for example, to set up location-based reminders.)
We do not store the location of your device. Upon user's agreement we may
collect names of individuals and companies that appear in your address book in
order to improve voice recognition quality for requests related to this
information. We do not collect any other information associated with these
names such as addresses or phone numbers. Likewise, we may collect names from
content on the device such as application names, artist names, titles and tags
of the media files.
We collect
information that you speak or type into a 24hrDrugstore dialog box. We do not
use the information we collect from you to identify you as an individual. 24hrDrugstore never stores or keeps personally identifiable information on any user.
We do collect personal information to improve the Services as described in this
section.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the
information we collect from you may be used in one of the following ways:
v To improve
customer service: Buyer’s information helps us more effectively respond to the
customer service requests and support needs.
v To send periodic
emails: We may use your email address to ask for feedback or inform you of
product news and opportunities. In any such communication we will always
provide a method to opt out of future communications.
v To personalize your
experience: Your information helps us to better respond to your individual
needs.
v To offer you better
choices based on your geographical location E.g., when you ask
24hrDrugstore
Assistant to find a good dress or that footwear you were looking for, the
Assistant needs to know where you are at the moment.
v To provide,
maintain, protect, and improve our services and develop new ones. Buyer’s
feedbacks always inspire us to improve our services
DO WE USE COOKIES?
Yes. Cookies are
small files that a website or its service provider transfers to your computer
hard drive through the Web browser (if you allow) that enables the sites or
service providers systems to recognize your browser and capture and remember
certain information.
We use cookies to
understand and save your preferences for future visits and compile aggregate
data about website traffic and website interaction so that we can offer better
website experiences and tools in the future. We may contract with third-party
service providers to assist us in better understanding our website visitors.
These service providers are not permitted to use the information collected on
our behalf except to help us conduct and improve our business.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell,
trade, or otherwise transfer to outside parties your personally identifiable
information. This does not include trusted third parties who assist us in
operating our website, conducting our business, or servicing, as long as you
give us your consent to transfer your personally identifiable information to
outside parties and so long as those parties agree to keep this information
confidential. We may also release your information when we believe release is
appropriate to comply with the law, enforce our website policies, or protect
ours or others rights, property, or safety. However, non-personally
identifiable user information may be provided to other parties for marketing,
advertising, or other uses. For example, when you ask 24hrDrugstore Assistant to
update your Facebook status, we provide Facebook with the information you gave
us in order to fulfill your request. Information collected by the third-party
applications provider is governed by their privacy policies.
USAGE LICENSE:
24hrDrugstore hereby
grants you a non-exclusive, non-transferable license to download, install, and
use 24hrDrugstore applications to access the Services on one mobile device
according to these Terms and Conditions. You agree not to reproduce,
redistribute, or use the 24hrDrugstore applications by any means or for any
purpose other than in accordance with these Terms and Conditions.
You agree that 24hrDrugstore retains all rights, title, and interest in the Services, including all
intellectual property rights related thereto. You agree not to remove, alter,
or otherwise obscure any trademark, copyright or other proprietary rights
notices contained within or displayed by the 24hrDrugstore applications.
PERSONAL, NON-COMMERCIAL USE:
You may use the
Services only for your own personal, non-commercial use. Unless expressly
authorized by 24hrDrugstore in writing, you may not: - market, copy, distribute,
resell, or otherwise offer the 24hrDrugstore applications to any other
individual or entity; - attempt to modify, reverse engineer or disassemble the
Services, or make any other attempt to obtain source code from the Services; -
use the Services in any way that may adversely affect 24hrDrugstore's Services
or the ability of other users to use those services in any way; - communicate
in any way the results of any product testing, competitive benchmarking or
other product evaluation outside of your own organization; - use the Services
for any other commercial or competitive reasons.
WHEN ENCOUNTERING MALFUNCTIONS:
If you experience a
problem with the 24hrDrugstore Services, please contact 24hrDrugstore customer
support (at [email protected]) so that we could try to resolve the problem.
We will make every reasonable attempt to resolve any issues you may have with
the 24hrDrugstore Services. Although you should keep in mind that 24hrDrugstore
invokes a number of third-party applications that may be a source of the
problem, in this case 24hrDrugstore may have no power to resolve such problem.
LAWFUL PURPOSE:
You may use the Services
only for lawful purposes. You are responsible for compliance with all federal,
state, and local law applicable to your use of the Services, whether you use it
from the United States or any other country. 24hrDrugstore’s Services shall not
be used to display, support, develop, supply or market the physical effects of
violence (including, without limitation, blood, gore and organs) on humans or
human-like characters, explicit sexual content, sex crimes, disparagement of
ethnic or religious groups, racial epithets, profane language or hate speech.
USAGE WHILE DRIVING:
Usage of the 24hrDrugstore applications while driving or performing any other potentially
dangerous activity which requires your attention may be distracting and unsafe
for you and other people on the road, and is discouraged. Usage of the Services
that involves typing on or looking at the device while driving or performing
any other potentially dangerous activity is prohibited. It may also be illegal
in your area.
NOT FOR EMERGENCY USE:
You acknowledge and
agree that the Services are neither intended nor suitable for urgent emergency
use, and that you will not use it for emergency purposes.
VOLUNTARY SUBMISSIONS TO 24hrDrugstore:
If you are using 24hrDrugstore Services on a platform with the ability to select a "Send
Feedback" (or similar) option, you acknowledge that any submission that
you make to us from 24hrDrugstore's "Send Feedback" feature becomes
the property of 24hrDrugstore, including all intellectual property rights
therein. By using this feature, you agree to assign upon transmission to 24hrDrugstore all rights, title and interest (including all intellectual property
rights therein) in such submission, and 24hrDrugstore may use such submission in
any way and for any purpose. However, we will not use your name or any other
personal information without obtaining your express permission in advance.
You agree not
to submit any information or materials which would subject 24hrDrugstore to any
licenses or obligations if we were to use them. By sending us a submission, you
are representing that you are the sole and rightful owner of the submission,
and that to the best of your knowledge, no other third parties have any claim
to your submission.
This section shall
survive the termination of these Terms and Conditions as defined below.
THIRD PARTY APPLICATIONS AND CONTENT:
In order to deliver
the Services to you, 24hrDrugstore invokes a number of third-party applications
which were not developed by 24hrDrugstore, i.e. browser, email and SMS programs,
dialer, calendar, and other applications. The Services send information that
you speak to these applications but do not perform these functions. 24hrDrugstore cannot take responsibility for any functionality, content,
suitability, privacy, support or other attribute of those applications or the
content they may request from or deliver to you. Your use of those
applications, including when you access them via the Services, is governed by
any license agreements you may have entered into with their respective vendors.
We cannot
guarantee that web searches or other queries you submit via the Services to
other applications will not result in displaying content or links to content
that you may find objectionable, offensive, or otherwise inappropriate. Such
content is not within our control.
THIRD PARTY LINKS:
Occasionally, at
our discretion, we may include or offer third party products or services
through our website and other services. These third party sites have separate
and independent privacy policies. We therefore have no responsibility or
liability for the content and activities of these linked sit
FEES, COSTS, AND OTHER EXPENSES:
The Services make
use of a data network operated by the device manufacturer and/or your wireless
service provider to send both data and recorded audio from your device to our servers,
and to serve information back to you. Depending on your data plan, you may
incur charges from the device manufacturer or your wireless service provider
for use of their networks and/or for specific services such as making phone
calls, sending or receiving text messages and/or emails, or other services.
You are solely
responsible for any and all costs you incur as a result of your usage of the
Services.
DELIVERY T&CS:
You may not be able
to avail our services if your delivery location is outside our current scope of
service. We will keep you informed of the same at the time of confirming your
order.
You understand the
delivery periods quoted to you at the time of confirming the order is an
approximate estimate and may vary. We will not be responsible for any delay in
the delivery of your order.
Your order will be
delivered only to the address designated by you at the time of placing the
order on the platform. We reserve the right to cancel the order, in our sole
discretion, in the event of any change to the place of delivery and you shall
not be entitled to any refund for the same. Delivery in the event of change of
the delivery location shall be at our sole discretion.
You shall undertake
to provide adequate directions, information, and authorisations to accept
delivery. In the event of any failure to accept delivery, failure to deliver
within the estimated time due to your failure to provide appropriate
instructions, or authorisations, then such goods shall be deemed to have been
delivered to you and all risk and responsibility in relation to such goods
shall pass to you and you shall not be entitled to any refund for the same. Our
decision in relation to this shall be final and binding.
You understand that
our liability ends once your order has been delivered to you.
24hrDrugstore – Buyer Protection Policy
We strive to have
the most Buyer friendly policies which entitles our Buyers to return the
products at the time of delivery if due to some reason
they are not satisfied with the quality or freshness of the product. We will
take the returned product back with us and issue a replacement product/ reward
points / coupons or credit note for the value of the return products which will
be credited to your account on the Site. This can be used to pay your
subsequent shopping bills.
We have made some
changes in our policy, keeping in mind requirement of strict hygiene and safety
protocols for ensuring health of our Buyers, delivery partners and retailers.
We are taking all steps to encourage contact less delivery systems and seek
your co-operation in our efforts. The revised policy is effective 1st April 2021.
Cancellation:
As a Buyer you can
cancel your order anytime within 5 minutes of placing your order. We encourage
you to maintain a low cancellation rate as it impacts planning for our
Retailers and their delivery agents. In case of cancellation we will refund any
payments already made by you for the order. If we suspect any fraudulent
transaction which defies the terms & conditions of using the website or
based on your order history, we at our sole discretion could cancel such
orders.
Returns
Before placing an
order, you will check the product description carefully. By placing an order
for a product, you agree to be bound by the conditions of sale included in the
item's description.
All product return
requests have to be initiated at the time of delivery. We encourage you to
inspect the order at the time of delivery and accept it only if it meets your
expectation. No return requests will be entertained post delivery has been
accepted by the Buyer.
You confirm that 24hrDrugstore will not be responsible for delivery delays or failure on account of
incorrect/inadequate delivery information provided by you.
Refunds
We request your
co-operation to adhere to the cancellation and return terms and conditions to
avoid inconvenience. Any refund requests will be assessed on a case to case
basis.
Our decision on
refunds shall be final and binding.
Rest assured, for
COD orders, you will not be required to pay for the order if at least one of
the following concerns are highlighted to the delivery partner at the time of
delivery:
i. orders
where packaging is either tampered or damaged at the time of delivery.
ii. wrong
order being delivered; or
iii. missing
items
Reverse Pick Up Policy
We offer our
customers a simple, hassle-free, Reverse Pick-up policy. Our customers are
valued not only at the time of sale but also through the subsequent stages of
Returns & Refunds. Our policy is thoughtfully designed to ease up the
process, save time and make you feel reassured about your order.Jkfastmart
reserves the right to reject returns from any particular customer, in case of
frequent returns by such customer, which shall mean returns on more than 3
occasions in a financial year
Claiming Refunds
Once our associate
has verified all the details and approved the claim, we will refund the amount
through a Bank Transfer (NEFT/RTGS),Original payment mode or through a digital
wallet.
No refunds will be given in the following cases:
1. In case of minor
design and color variations.
2. Incorrect or outdated
delivery address.
3. Incorrect address
4. After 3 failed
delivery attempts by the courier.
5. Package refused by
recipient.
6. Products returned in
a used or damaged condition.
Note: Refunds will
only be made after we have received the returned shipment except if the package
has been lost in transit..
